SHIPPING AND RETURNS

We aim to despatch all orders within 4-5 working days via Royal Mail.

Please note: Free shipping is based on the total of the order and not the subtotal before discounts or special offers are applied. We're sorry but we currently only ship within the UK.

UNITED KINGDOM

Royal Mail Tracked 24 (1-2 working days) is FREE for orders over £35

Royal Mail Tracked 24 (1-2 working days) is £3.95 for orders under £35

Door to door parcel tracking is provided by email or SMS via our carriers Royal Mail and Parcelforce.

ORDER ISSUES

If you have an issue with your order please email vertlondon@gmail.com within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.

RETURNS

If for any reason you change your mind, we are happy to offer a refund on all goods returned to us within 14 days of order provided they are in their original condition, unopened, unused and in the original packaging. Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Postage is non-refundable.

Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can we can arrange a replacement.

ECO PACKAGING

Our packaging philosophy is this: as little as possible. We ship all our orders in strong, recyclable brown boxes. We also use shredded paper for packing which is recyclable.

We do not send paper invoices with orders but if you would like one sent via email then please let us know.

All of our products come in reusable or recyclable glass and aluminium containers.

If you have any questions please contact us.